Privacy Policy

Information Collection & Use Registration

Viewing articles and other information does not require registration.

In order to participate on this Website, you must first complete the registration form to create a username and password. During registration, you are asked to provide contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

You have the option to provide other demographic information to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.

Upon registering, you will receive a welcome notification, letting you know that your account has been activated.

RoofMate, LLC is the sole owner of the information collected on RoofMate.info. RoofMate, LLC collects personally identifiable information from our users at several different points on our Web site.

Surveys or Contests

We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you, therefore, have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information try to understand our visitors better in order to provide them with a better user experience on the site. We will also use this information to notify contest winners, or contact participants with information we feel is relevant to the survey or contest.

We may use a third-party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Uses of Information

If you submit feedback, articles, ratings, or provide information to the site through other forms, this information will be used in connection with other user-submitted information to enhance the user experience of the site.

Special Offers and Updates

If you opt-in, we will occasionally send you information on products, services, special deals, promotions. You can sign up for these emails from us on our registration page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-Out.”

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-Out.”

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Profile

We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

We share your profile in aggregate form.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.

We do not link aggregate user data with personally identifiable information.

Personally identifiable information:

We also share your personal information if you request a service, product or other information provided by one of our 3rd party partners.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Choice and Opt-Out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us here. We offer an opportunity to opt-out of certain communications on our member profile page, or you may contact us using the information below.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to prevent and track site abuse.

We use a third-party tracking service called Google Analytics that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do link the information we store in cookies to personally identifiable information you submit while on our site for the purposes of providing you with a better user experience.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. Cookies may also be used when participating in other areas of the site, such as user comments, feedback, or our shopping cart.

Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-Out.”

Third-Party Advertisers

The ads appearing on this Website are delivered to users by our advertising partners. We share Web site usage information about users with reputable third-party partners for the purpose of targeting our Internet banner advertisements on this site.

Some of them use cookies and clear GIFs on this site, which allow it to recognize a user’s cookie when a user visits this site. The information that they collect and share through this technology is not personally identifiable.

Links to Other Sites

This Website contains links to other sites that are not owned or controlled by RoofMate, LLC. Please be aware that we, RoofMate, LLC, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Website.

Bulletin Boards/Chat Rooms

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page [or by emailing our Customer Support here or by contacting us by telephone or postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Website, you can contact us here.

Business Transitions

In the event RoofMate, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or a prominent notice on our Web site for 30 days before any such change in ownership or control of your personal information.

Legal Basis for Processing Your Personal Information (EEA customers/visitors only)

For customers and/or visitors in the European Economic Area (“EEA”), the legal basis for how we collect and use personal information is dependent upon the specific context for which it is collected. In most cases, we collect and retain personal information from you only with your consent, when we need your personal information to perform a contract with you, or where information collection is in our legitimate business interests. In some cases, there may also exist a legal obligation to collect personal information from you.

In situations where you are asked to provide personal information to enter into a contract with you or to comply with legal requirements, we will make this clear at the relevant time and we will advise you whether providing your personal information is mandatory or optional. We will also detail the possible consequences of not providing your personal information in these situations. In the case of collecting your personal information for our legitimate business interests, we will outline those legitimate business interests at the relevant time.

If you have any further questions or concerns regarding the disclosure or use of your personal information within the EEA, please contact us.

Your Data Protection Rights and Choices

Your rights are as follows:

If at any time you desire access to your personal information collected by RoofMate, you can do so by contacting us at support@RoofMate.info

You reserve the right to correct, update, or request deletion of your personal information collected by RoofMate. For most information, you can do so by logging into your account. For any other information, you can contact us for assistance.

Residents of the EEA can object to the collection and processing of your personal information, restrict collection and processing, and, where technically possible, request portability of your personal information by contacting our support team.

Your consent to the collection and processing of your personal information can be withdrawn at any time. The lawfulness of any processing conducted prior to your consent withdrawal will not be affected, nor will it affect processing of your personal information which was conducted in reliance on lawful processing grounds other than consent.

You maintain the right to complain to a data protection authority about our collection and use of your personal information. You will find the contact details for data protection authorities over the EEA, certain non-European countries (including the United States and Canada), and Switzerland here.

Changes in the Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.